Our Terms and Conditions

Last Updated February 2022

Thank you for visiting our website. Our platform (including our website, app and related services) is operated by Aurelius Health Pty Ltd (ABN 28 640 008 804) (Lived). By accessing and/or using this website, our platform and related services, you agree to these terms of use, which include our Privacy Policy (available at lived.app and Livedhealth.com) (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website and platform if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Lived.

1. Registration

You must be a registered member to access certain features of our platform.

When you register and activate your account, you will provide us with personal information such as your name and email address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy

When you register and activate your account, you can choose your username and password using Slack. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.

In simple terms

Our platform is for registered users only.


Please keep your username and password safe.

2. Creating an account

To create an account, you must.

  • be at least 18 years of age;
  • possess the legal right and ability to enter into a legally binding agreement with us; and
  • agree to use the platform in accordance with these Terms.

If you are under the age of 18 years, you may not create an account or register as a member. You may wish to visit au.reachout.com to access resources aimed toward minors dealing with drug issues or supporting those who are.

In simple terms

Sorry, our platform is for +18 years only.

3. User names

The community on the Lived platform works through trust and respecting each other’s privacy. To build trust with others, we encourage you to use your real name in your user name. However it is important you know that you have the option of dealing with us anonymously or by pseudonym. If you prefer a level of anonymity, you may (for example) choose to vary your last name in creating a user name.

In simple terms

You can stay anonymous if you choose, but we encourage you to use your real name.

4. Collection Notice

We collect personal information about you in order to provide you with use of our platform and for purposes otherwise set out in our Privacy Policy.


We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We don’t store your data overseas, but some features of third party applications (such as Slack and related services, accessible through the platform) may involve access of information by those third parties as overseas recipients of information in order for them to make their functionality available for platform use.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, you can get in touch with our Privacy Officer (contact details are in our Privacy Policy).

In simple terms

We’ll use your personal information in the way we describe in these Terms and our Privacy Policy.

Reach out to our Privacy Officer if you’d like to access, change or complain about our handling of your personal information.

5. Your statutory guarantees

The Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) provides certain statutory guarantees which cannot be excluded, restricted or modified. Nothing in these Terms affects your rights under the Australian Consumer Law or similar legislation regarding statutory guarantees.  

6. Your consent

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and these Terms.

In simple terms

You control your personal information. You can withdraw your consent at any time.

7. Accuracy, completeness and timeliness of information

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website, our platform or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website or platform will be secure.

The information on our platform is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our platform, you should monitor any changes to the information contained on our platform.


We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website, a linked website or our platform. You must take your own precautions to ensure that whatever you select for your use from our platform is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. 

We may, from time to time and without notice, change or add to the platform or the information, products or services described in it. However, despite best efforts, we cannot guarantee that the platform is always updated with the very latest information.


We are not liable to you or anyone else if errors occur in the information on the platform or if that information is not up-to-date.

In simple terms

We try our best, but cannot guarantee constant availability of the platform.

Likewise, we cannot guarantee accuracy of content or that information on the platform is the very latest information out there. The platform is a collaborative tool, and relies on information provided by third parties and our users.

8. Linked sites and resources

Our website and platform may contain links to websites and resources (including emergency medical resources) operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

In simple terms

Lived will make third party information accessible through the platform but is not responsible for reliance on third party information.

9. Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website, our platform and in all of the material (including all text, graphics, logos, audio and software) made available on this website and our platform (Content).

Your use of this website, our platform and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website, our platform or the Content. However we do grant you a licence to access the website, our platform and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.


To enable Lived to use your information, so that we are not violating any rights you might have in that information (including any intellectual property rights), you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to do and authorise the doing of all acts comprised in the copyright and to exercise the publicity, and database rights (but no other rights) you have in your information, to make the website and platform available to users and for Liveds’ legitimate business purposes.

In simple terms

There’s a bit in here. It just means we have the right to make content available through the platform. As part of this, you grant us a licence to use your contributions to the platform, for the platform and our legitimate business purposes.

10. No commercial use

The platform is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within the platform.

You may not use this website, our platform or any of the Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website or other platforms.

In simple terms

Our platform is designed for your personal benefit. We prohibit anyone using our platform for commercial purpose or gain.

11. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our platform, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals or of Lived;
  • using the platform to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to the platform any non-authorised material including, but not limited to, material (including text, comments and messages to other users) that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, depicting drugs or drug use, threatening, pornographic or which is detrimental to our systems or a third party’s systems or network security.

If we allow you to post any information to our platform, we have the right to take down this information at our sole discretion and without notice.

In simple terms

Please pay attention to this – it is important that every user of the platform acts in a way that respects other users. These restrictions are a key part of that.

12. Platform Code of Conduct

You agree to follow the Platform Code of Conduct at all times when you are using our platform.

In simple terms

We are proud of our platform code of conduct – it sets out clear rules for everybody to follow. Let us know if you would like to discuss our code with us.

13. No professional medical or healthcare advice

You agree that the website, our platform and the Content do not constitute professional medical or healthcare advice, diagnosis or recommendation of treatment and are not intended to, nor should be used to, replace professional medical advice. In no circumstances should any Content be relied upon without independent consideration and confirmation by a qualified medical practitioner.

Lived makes no representations or warranties with respect to any treatment, action, suitability or application of medication or preparation by any person whether based on the Content or not. In no circumstances will Lived be liable for any direct, indirect, consequential, special, exemplary or other damages arising therefrom.

In simple terms

We are not doctors or healthcare providers, and we do not pretend to be. You should seek independent medical advice if you are looking for medical treatment, action or medication.

14. Suspension and termination

We reserve the right to restrict, suspend or terminate without notice your access to our platform, any Content, or any feature of our platform at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

In simple terms

We need the right to remove users, if they do the wrong thing.

15. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website, our platform and/or the information or materials contained on them, or as a result of the inaccessibility of this website, our platform and/or the fact that certain information or materials contained on them are incorrect, incomplete or not up-to-date.

In simple terms

We take care in how our platform operates, but (to the extent permitted by law) you are responsible for what occurs on the platform.

16. Subscriptions

We offer subscriptions with Lived entitling you to use certain services provided through our platform (Subscriptions). Payment for each Subscription is governed by these Terms.


We may change the Subscription plans from time to time (including notifying you of a change of price for the Subscriptions). If we do change the Subscription plans we will provide you with at least 30 days’ notice before the change comes into effect (and this change won’t affect the price for any Subscription you have paid for in advance).

We may also offer promotional offers and special discounts from time to time which may be subject to separate terms and conditions or decide to apply new Subscriptions plans only to new users of our platform.

17. Payments

In purchasing from our platform you agree to:

  • pay using a valid credit card (or other form of payment as we may allow);
  • provide current and complete information as required for payment (which may include full legal name, email address, credit card details and billing information) you also agree to update this information as necessary and that if this information you provide is incorrect we may refuse to provide you with our services; and
  • pay all costs, fees, charges, applicable taxes and other charges that may be incurred in respect of your purchase.

All costs are in Australia Dollars unless otherwise indicated.

If your payment is declined (for example, because of incorrect payment details or insufficient funds) and you do not correct the issue within five days (or cancel your account), we may cancel your account or suspend access to our platform until payment has been received.

You remain responsible for any outstanding payments owing to us and you authorise us to charge any outstanding payments to your updated payment method.

18. Third party payment services

We may use a third-party payment service provider in the processing of payments. You may be requested to agree to additional terms between you and the third-party payment service provider in order to use that third-party payment service provider.

19. Automatic renewal and cancellation

Unless you cancel or opt-out of automatic renewal of your Subscription before the expiry of your Subscription, you will be charged for a renewed Subscription (and you authorise us to charge you for this renewal using the payment method you have provided).

You may cancel your Subscription at any time (this includes when you don’t agree to a change to a Subscription plan). You can request that your account be terminated in the ‘Settings’ section of your account or by contacting us at [email protected]

After cancellation, you will continue to have access to our platform for the remainder of your billing period.

If you are dissatisfied with our services for any reason, please contact us at [email protected] to discuss.

20. Change of mind

Please order carefully. Significant time, effort and resources are involved in making our platform and services available to you and to the extent permitted by law (including the Australian Consumer Law) we do not offer refunds or credits for unused subscription periods, accidental purchases, change of mind, failure to cancel automatic renewal of your subscription, or any other reason or event.

However, your satisfaction is important to us. Again, if you are dissatisfied with our services for any reason, please contact us at [email protected] to discuss.

21. Jurisdiction and governing law

Your use of our platform and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

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